Your Customer Support Inbox, Handled — From Just $8 USD/Hour.
Expert eCom agents — pre-vetted, fully trained, and ready to plug in today.
POWERING CUSTOMER SUPPORT FOR ECOM BRANDS IN AU, NZ & THE US.
Reviews
Kirsty
New to VIAA but already impressed! The onboarding was smooth, and our VA delivers exceptional value. Now I can focus on strategic growth while knowing the daily operations are in capable hands.
Founder | The Booty Co.
Brad CM
Having worked with Callum previously, I knew VIAA would deliver excellence. Their customer support solutions have exceeded expectations, bringing efficiency and quality to our operations. We're very pleased with the results.
Founder | Matcha Made
Lachlan Beale
Our VA's expertise in lead generation has been remarkable. The seamless onboarding process led to immediate results, and their ability to identify quality prospects in Sydney has been invaluable.
Founder | Presence Productions
Matteo Castiello
VIAA's innovative approach to LinkedIn networking has been exceptional. Their VA's expertise with AI tools and custom GPT integration has revolutionized our outreach strategy and connection building.
Managing Director | Insurgence AI
Scarlet Robertson
Working with VIAA has been seamless. With their help handling customer inquiries, we've expanded order volume without compromising service quality—a standout team that feels like an integral part of our business.
Founder | Scarlet & Sam
Alicia Parr
Our social media presence has flourished with VIAA's assistance. Their VA's expertise with ShipHero and seamless coordination with Future Fulfillment ensures smooth operations and quick issue resolution.
Founder | Keep That Pump
Kirsty
New to VIAA but already impressed! The onboarding was smooth, and our VA delivers exceptional value. Now I can focus on strategic growth while knowing the daily operations are in capable hands.
Founder | The Booty Co.
Brad CM
Having worked with Callum previously, I knew VIAA would deliver excellence. Their customer support solutions have exceeded expectations, bringing efficiency and quality to our operations. We're very pleased with the results.
Founder | Matcha Made
Lachlan Beale
Our VA's expertise in lead generation has been remarkable. The seamless onboarding process led to immediate results, and their ability to identify quality prospects in Sydney has been invaluable.
Founder | Presence Productions
Matteo Castiello
VIAA's innovative approach to LinkedIn networking has been exceptional. Their VA's expertise with AI tools and custom GPT integration has revolutionized our outreach strategy and connection building.
Managing Director | Insurgence AI
Scarlet Robertson
Working with VIAA has been seamless. With their help handling customer inquiries, we've expanded order volume without compromising service quality—a standout team that feels like an integral part of our business.
Founder | Scarlet & Sam
Alicia Parr
Our social media presence has flourished with VIAA's assistance. Their VA's expertise with ShipHero and seamless coordination with Future Fulfillment ensures smooth operations and quick issue resolution.
Founder | Keep That Pump
Our Services
Hiring a VA is easy.
Building a high-performance CS system? That's what we do.
Here's what makes VIAA different:
✅ AI-onboarded VAs trained on your ticket history — up to speed fast.
✅ No micro-managing. Our VAs hit KPIs, manage your tools, and run support solo.
✅ Weekly reviews by a CS manager who looks for ways to simplify, speed up, and improve your support flow.
📈 Helped grow one of Australia's top 3PLs. Now it's a done-for-you service for Shopify brands.
Cost:
• Outsourced via VIAA: AUD 96/day
• In-house (Australia): AUD 250/day
Our Customers
Scarlet & Sam
Future Fulfilment
Keep That Pump
Bye Bambi
Creative Converters
KDJ
Matcha Made
Preplay
Space Camp
The Patch Brand
The Booty Co.
Block Blue Light
Why VIAA?
❌ Most eCom brands hit a point where support becomes a mess:
- ❌ Sales spike, support slips. CX tanks.
- ❌ You're still hiring, training, managing — instead of scaling.
- ❌ Your team's buried in refunds, tracking updates, "where's my order?" hell.
- ❌ Local reps cost $60K+ and still don't cover weekends.
✅ Here's what VIAA fixes — fast:
✅ Full CS teams or fractional support — whatever your brand needs right now.
Some clients plug us in to back up their in-house team. Others hand us the whole thing.
✅ Shopify-trained VAs, vetted from hundreds, trained with AI, and fully managed by us.
You're not hiring a helper. You're plugging into a system that's built to perform.
✅ Onboarded by AI — trained on your ticket history.
We extract + analyse thousands of past tickets so our VAs sound like they've been on your team for years — from day one.
✅ Shared Management.
A dedicated optimisation manager tracks KPIs, reviews workflows weekly, and makes efficiency suggestions. You stay out of the weeds.
✅ No more inbox chaos during launches, weekends, or viral spikes.
You get consistent coverage that flexes with demand.
✅ We're cheaper than in-house — and way more scalable.
From $8/hr USD, fully managed. Cancel anytime. No long-term contracts.
Expert Customer Support
Without the expert price.
Standard
Less than 20 hours pw
- Client-VA matching
- Onboarding into your systems
- Performance reviews
- EOD reporting
- Whatsapp group for daily comms
- SOP creation of tasks
- Screen monitoring of VA & analytics
Pro
20-42 hours pw
- Client-VA matching
- Onboarding into your systems
- Performance reviews
- EOD reporting
- Whatsapp group for daily comms
- SOP creation of tasks
- Screen monitoring of VA & analytics
Enterprise
42 hours + pw
- Client-VA matching
- Onboarding into your systems
- Performance reviews
- EOD reporting
- Whatsapp group for daily comms
- SOP creation of tasks
- Screen monitoring of VA & analytics
Success Story
How VIAA helped PrePlay scale without the burnout.
We were deep in the inbox, juggling customer support while trying to grow PrePlay. It was overwhelming — slow replies, missed messages, and no time to think about strategy.
Then VIAA dropped in the perfect VA — already trained in Gorgias, Shopify, Slack, and ShipHero. They even pulled our past tickets to match our tone with AI. Now we just approved/ tweak their marco suggestions on autopilot!
Within days, the pressure was off. Support's faster. Customers are happier. And we've finally got space to chase bigger moves.
This is support that works.
Success Story
How VIAA helped Future Fulfilment streamline customer ops across 150+ brands.
With 150+ brands under management, we needed support that felt personal — not robotic. Customers wanted direct contact, fast answers, and someone who actually knew their business.
VIAA made that possible. Their VAs understood Shopify, ShipHero, and Slack inside out — even setting up advanced automation rules and mapping variable shipping rates by postcode.
They helped us build a Slack-based support hub, giving brands a dedicated go-to person for everything from returns to order issues. It felt fast, human, and reliable.
Now our in-house and 3PL teams stay focused on complex problems — while VIAA keeps the day-to-day running smooth.
This is support that scales.
How VIAA is using AI
Customer Support that adapts fast & works independently.
Frequently Asked Questions
Find answers to common questions about our services.